Shipping Policy

At battaua.com, we strive to provide reliable and efficient shipping services to deliver your products in a timely manner. Below, we detail our Shipping Policy so that you are informed about the procedures and conditions related to the shipping of products purchased on our website.

Shipping Areas

We offer shipping to addresses within Cali, Valle del Cauca. For shipments to other locations, we recommend contacting our customer service team to verify availability and shipping options.

Delivery Times

We make every effort to process and ship orders as quickly as possible. The delivery time may vary depending on the location and product availability. Typically, orders are shipped within [number of days] business days from the confirmation of payment.

Shipping Costs

Shipping costs will be calculated during the checkout process and will be based on the weight, size, and destination of the package. During the payment process, you will be provided with detailed information about the shipping costs corresponding to your order.

Shipment Tracking

Once your order has been shipped, you will receive a tracking number that will allow you to track the status of your shipment. You can use this number to track your shipment online through the website of the respective carrier.

Customer Responsibility

It is the customer’s responsibility to provide an accurate and complete shipping address when placing an order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If the package cannot be delivered due to the absence of the customer at the time of delivery, additional delivery attempts will be made according to the carrier’s policies. If the package cannot be delivered after the attempts determined by the carrier, it may be subject to return or additional storage, and any additional costs may be the customer’s responsibility.

Claims and Returns

If you receive a damaged or incorrect product, we ask that you contact us within 2 days of receiving your order. We will work to resolve the issue as soon as possible, either by replacing the product or issuing a refund, as appropriate.

Please note that we do not accept returns or exchanges for reasons of a change of mind or personal preference, unless otherwise specified.

Contact

If you have any questions or concerns related to our Shipping Policy, please do not hesitate to contact our customer service team. Contact information is available on our website.

Thank you for choosing battaua.com as your shopping destination. We strive to provide you with an exceptional shopping experience and reliable shipping service to ensure your satisfaction.